Human, fast, and accountable support
Helpdesk Support
When something breaks, you reach a real person who knows your systems. We triage quickly, resolve issues end to end, and document fixes so problems do not repeat.
The Support Reality
Why Professional IT Support Matters
Small businesses lose significant productivity to IT issues. Here's what the data shows about the real cost of inadequate support.
91
min
Average time employees lose to IT issues weekly
Without Managed IT
- Avg. ticket resolution 24-48 hrs
- First-call resolution ~40%
- Annual IT downtime 14+ hours
With Managed IT
- Avg. ticket resolution < 4 hrs
- First-call resolution 70-85%
- Annual IT downtime < 4 hours
The Hidden Cost of IT Struggles
545
Hours lost annually
Per 10-person company to IT issues
73%
Of employees
Say slow tech hurts productivity
$3,500
Monthly productivity loss
For a 15-person team
22%
Of work time
Spent on workarounds for IT problems
What Employees Call About Most
Software & Application Issues
35%
Network & Connectivity
25%
Hardware Problems
20%
Email & Communication
12%
Security Concerns
8%
What Professional IT Support Delivers
Faster Resolution
Issues fixed in hours, not days
Predictable Costs
Fixed monthly fee, no surprise bills
Proactive Monitoring
Problems caught before they impact work
Sources: Robert Half, Gartner, HDI, CompTIA
Core coverage
What's Included
24/7 Monitoring
We watch critical systems around the clock and alert or act before small issues become downtime.
Remote & On-site Support
Most tickets are resolved remotely in minutes, with on-site support for hands-on fixes.
Software Troubleshooting
We handle apps, printers, logins, email, and device errors with clear updates along the way.
User Account Management
We onboard and offboard staff, manage access, and keep permissions aligned to your policies.